SmallBizGenius Analysis
Airfiltersdelivered receives overwhelmingly positive feedback for its filter quality, custom sizes, and reliable service. Customers appreciate the convenience and often highlight the company's responsive customer service when issues arise.
Category Breakdown
Scores based on analysis of 288 recent reviews
Product Quality
8.5/10Many reviewers praise the quality of the air filters, noting that they are effective and well-made. Customers often mention that the filters perform as expected and are a good value for the price. For example, one reviewer stated, "The filters we get from Air Filters Delivered are good quality filters, get the job done and we get them at a price that allows us to change them when they get dirty!"
40 reviews mention thisShipping & Delivery
7.8/10Fast and reliable shipping is a recurring theme in the reviews. Customers appreciate the timely delivery and often mention that the filters arrive in good condition. One reviewer noted, "Delivery was on time and accurate to what I ordered. Can’t beat that."
35 reviews mention thisCustomer Service
7.5/10Several reviewers highlight the positive experiences with customer service, particularly when addressing issues like damaged or incorrect orders. The company is often praised for its prompt and helpful responses. For instance, one reviewer said, "Original order delivered wrong size, however quick chat/email and new shipment was sent the very next day and they told me to keep originals (gave to neighbor). Very happy with service and quick turna..."
25 reviews mention thisCustom Sizes & Selection
8.0/10The availability of custom sizes and a wide selection of filters is a significant advantage for Airfiltersdelivered. Customers with unique filter requirements appreciate the ability to find the right fit. As one reviewer stated, "Love ordering my filters from air filters. The price is great. The quality is excellent and delivery is always on time. It’s the only company that I find that has the size filter that I need for my sy..."
15 reviews mention thisPricing & Value
7.0/10Many customers feel that Airfiltersdelivered offers competitive pricing and good value for the quality of the filters. Some reviewers specifically mention the benefits of subscription offers. One reviewer said, "Great prices on house filters! Loved the email communication about shipping & delivery, which was fast!"
10 reviews mention thisWebsite Experience
8.0/10Reviewers find the website easy to navigate and user-friendly. The simple ordering process is appreciated by customers. One reviewer stated, "The website is user friendly and my order arrived quickly and in good condition."
5 reviews mention thisPros & Cons
What Customers Love
"The filters we get from Air Filters Delivered are good quality filters, get the job done and we get them at a price that allows us to change them when they get dirty!"
"Delivery was on time and accurate to what I ordered. Can’t beat that."
"Original order delivered wrong size, however quick chat/email and new shipment was sent the very next day and they told me to keep originals (gave to neighbor). Very happy with service and quick turna..."
"Love ordering my filters from air filters. The price is great. The quality is excellent and delivery is always on time. It’s the only company that I find that has the size filter that I need for my sy..."
"AFD sends me email reminders to change my furnace filter on a regular basis. They also recommend a purchase on an annual basis of the past filter I have used. That's perfect - Great price, Big select..."
Common Complaints
"This is the second time that I've received the wrong size filters. They are too long and do not fit."
"Original order contained damaged filters. Air Filters Delivered agreed to replace them and was handled quickly."
"We placed an order for 6 Air Filters more than 10 days ago now, and the ONLY update is that a "Shipping Label" has been created."
"I received an email promoting up to 50% off except for “custom filters.” When I went to order my filters, I couldn’t find anywhere saying they were “custom filters,” but there was only a small discoun..."
"Happy with my experience getting frudtrated at how many text i am fetting after thebpurchase...it could cause ne not toorder from here again"
Common Questions About Airfiltersdelivered
Answers derived from customer review patterns
Is Airfiltersdelivered legit and trustworthy?
Yes, Airfiltersdelivered appears to be a legitimate and trustworthy company. The vast majority of reviews are positive, with customers praising the quality of the filters, the speed of delivery, and the responsiveness of customer service. While some customers have reported issues with incorrect orders or damaged products, the company generally resolves these problems quickly and efficiently, reinforcing its commitment to customer satisfaction. The company's willingness to send replacements and offer refunds further supports its credibility.
Based on 45 reviewsDoes Airfiltersdelivered have good customer service?
Yes, many reviewers highlight positive experiences with Airfiltersdelivered's customer service. Customers appreciate the prompt and helpful responses they receive when addressing issues like damaged or incorrect orders. The company is often praised for its willingness to quickly resolve problems and provide solutions, such as sending replacement filters or issuing refunds. This proactive approach to customer service contributes to a positive overall experience.
Based on 25 reviewsIs Airfiltersdelivered worth it for small business?
Airfiltersdelivered can be a worthwhile option for small businesses, especially those with unique filter size requirements or a need for bulk orders. The company's wide selection, including custom sizes, and generally competitive pricing make it a convenient and cost-effective choice. The reliable shipping and responsive customer service further enhance its appeal for small businesses seeking a dependable supplier of air filters. However, businesses should be aware of potential issues with order accuracy and shipping damage, although these appear to be infrequent.
Based on 15 reviewsWhat is Airfiltersdelivered's return policy like?
The reviews do not explicitly detail Airfiltersdelivered's formal return policy. However, several reviewers mention that the company readily sends replacements for damaged or incorrect orders, suggesting a flexible and customer-friendly approach to returns. In cases where filters do not fit or arrive damaged, customers report that Airfiltersdelivered is quick to offer solutions without requiring the return of the original items. This indicates a willingness to prioritize customer satisfaction and resolve issues efficiently.
Based on 10 reviewsDoes Airfiltersdelivered offer custom-sized air filters?
Yes, Airfiltersdelivered is known for offering custom-sized air filters, which is a significant advantage for customers with unique ventilation systems. Several reviewers specifically mention the company's ability to provide filters that are difficult to find elsewhere. This specialization in custom sizes makes Airfiltersdelivered a valuable resource for individuals and businesses with non-standard filter requirements.
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